Solutions · 02 AI Solutions
Applied AI for institutions ready to move.
We turn manual processes into automated systems, deploy AI chatbots that carry real conversations, and put the strategy and governance in place so AI serves the business instead of surprising it.
Overview
Idrak's AI Solutions practice applies artificial intelligence where it earns its keep: repetitive work that disappears, conversations that never wait, and decisions leaders can defend. Strategy, delivery and governance come from the same team.
Our offerings
What we build for you.
Process Automations
We take the manual work that slows your organisation, approvals chased over email, data re-typed between systems, reports assembled by hand, and rebuild it as an automated system with clear checkpoints, so people handle the exceptions instead of the routine.
- ,Process discovery & workflow mapping
- ,Document intake & approvals automation
- ,Data entry, matching & reconciliation
- ,System-to-system integration
- ,Automated reporting & notifications
- ,Human-in-the-loop checkpoints
AI Chatbots
Conversational assistants that answer customers, take bookings and retrieve internal knowledge, in Arabic and English, around the clock. Each assistant is grounded in your own content, knows when to hand over to a person, and measures what it resolves.
- ,Customer service assistants
- ,Booking & scheduling assistants
- ,Internal knowledge & policy assistants
- ,Arabic & English, right-to-left ready
- ,Website, portal & messaging deployment
- ,Escalation & human handover design
AI Governance & Strategy
For leadership teams deciding where AI should and should not go. We align AI ambitions with your vision, build the roadmap and operating guardrails, and set the risk, policy and oversight framework that regulators, boards and clients expect.
- ,AI vision & strategy alignment
- ,Use-case identification & prioritisation
- ,AI roadmap & investment sequencing
- ,Governance, policy & oversight frameworks
- ,Risk & compliance readiness, NIST AI RMF and ISO 42001
- ,Model, vendor & build-versus-buy assessment
Capabilities
The disciplines behind every engagement.
Process discovery
We map how work actually flows through your organisation before anything is automated, so the system reflects reality rather than an org chart.
Conversational design
Assistants written for real dialogue in Arabic and English, with escalation paths and guardrails agreed before launch.
Systems integration
Automations that connect the platforms you already run, instead of demanding a rip-and-replace of working systems.
Governance by design
Human checkpoints, data handling rules and model oversight built into every deployment, not bolted on afterwards.
Vendor neutrality
Recommendations driven by your outcomes, not by a preferred model, platform or supplier.
Regulated-sector fluency
Experience with the compliance realities of government, banking and healthcare, where AI decisions must be explainable.
How we deliver
A repeatable path to production.
Survey
We audit manual workflows, customer touchpoints and data flows to find where automation and assistants will pay off first.
Architect
We select the right patterns for each use case, define the governance guardrails and agree the roadmap with stakeholders.
Deploy
We build, integrate and test with real users, from first workflow or assistant through to production sign-off.
Steward
We monitor performance, measure outcomes and refine the governance framework as usage and regulations evolve.
Industries served
Where this practice operates.
Common questions
What clients ask first.
What does the AI Solutions practice cover?
Three connected services: process automation that turns manual work into automated systems, AI chatbots for customer service, booking and internal knowledge, and AI governance and strategy consulting that sets the direction, roadmap and guardrails.
How is this different from PeekedAI?
PeekedAI, our AI market intelligence platform, lives under Products. This practice is about applying AI inside your own operations: automating processes, deploying conversational assistants and putting the governance around it.
Can you automate processes that run on our existing systems?
Yes. We work with what you already run, connecting legacy applications, spreadsheets, email flows and portals into automated workflows rather than forcing a replacement of working systems.
Do your chatbots work in Arabic as well as English?
Yes. Assistants are designed for Arabic and English from the start, including right-to-left layouts, regional phrasing and escalation to a human agent when the conversation needs one.
How do you handle AI risk and governance?
Every engagement carries governance by design: clear human checkpoints, data handling rules, model and vendor assessment, and alignment with recognised frameworks such as the NIST AI Risk Management Framework and ISO 42001.
How long does a first automation take?
A focused first workflow, such as document intake or a customer service assistant, is designed to reach production in weeks. Broader programmes are staged, each stage ending with a working system and a decision point.
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